Turner Wright4 hours agoFTX claims portal becomes unavailable shortly after going liveUsers affected by the bankruptcy of FTX or certain subsidiaries have the option of filing a proof-of-claim through Kroll’s online customer form or via U.S. mail.1420 Total viewsListen to article 0:00NewsJoin us on social networksBankrupt cryptocurrency exchange FTX launched a customer claims portal, which stayed live for roughly an hour before going offline for unknown reasons.

Many social media users reported the FTX claims portal went live on July 11, offering customers of the failed crypto exchange who had accounts with FTX, FTX US, Blockfolio, FTX EU, FTX Japan and Liquid the opportunity to access their account information and submit claims for consideration in the firm’s restructuring proceedings. According to FTX’s Kroll page, users had until Sept. 29 to submit claims.Customer Claims portal is live https://t.co/ymtbrvT3eF

Select platform to proceed: https://t.co/vW9S9i3Cxy , https://t.co/gZZ85SJX7r, Blockfolio, FTX EU, FTX JP, Liquid pic.twitter.com/Crhe8lMNhp— Sunil (FTX 2.0 Champion) (@sunil_trades) July 11, 2023

Related:US authorities are investigating former FTX exec for potential campaign finance violations: Report

Before it went offline, the claims portal said users would be able to access their account balances as of Nov. 11, 2022 — the day FTX filed for bankruptcy in the United States. Users still have the option of filing a proof-of-claim through Kroll’s online customer form and via U.S. mail. At the time of publication, the claims portal had been offline for roughly an hour.

The debtors in FTX’s bankruptcy case announced in June that the firm planned to launch an online portal for customer claims. Bankruptcy proceedings are ongoing in Delaware, while former FTX CEO Sam Bankman-Fried’s first criminal trial for allegations of fraud is expected to begin in October.

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